Refund and Cancellation Terms

How cancellation works

Unless it is cancelled, the subscription renews automatically at the end of each period and the same amount is charged to the card on file. You are told by e-mail before each renewal.

You can cancel in one step from the Subscription screen in the panel, or by writing to support@minatacommerce.com.

Cancellation takes effect at the end of the period already paid for. The panel and your storefront keep working until then, and nothing is charged for the next period.

Payments are taken in US dollars and appear on your statement as MINATA COMMERCE.

When money is returned

On the monthly period a cancellation inside the term is not refunded in part; the service stays open until the end of the term.

The same rule holds on the yearly period: the service stays open to the end of the period already paid for, nothing is refunded in part inside it, and a cancellation only stops the next renewal.

Where the service was interrupted for a reason on our side, a proportionate refund or a credit against the next period is given for the affected time.

Refunds go back to the card that was charged, in the currency it was charged in, and can take five to ten business days to settle. Differences caused by exchange rates are not ours to carry.

Changing plan

Moving up a plan charges the difference for the remaining time and opens the new quotas the same day.

Moving down takes effect at the end of the current period, and the quotas change on that date.

Records above the new product, user or storage quota are not deleted when you move down; they turn read only until you are back inside the quota.

Closing the account and your data

When the subscription ends your storefront is taken offline and the panel becomes read only.

Your products, your orders and your customer records stay exportable for thirty days, and are then deleted for good.

Your domain is yours. Once you remove the records you can point it anywhere you like.

Business sale and the right of withdrawal

The service is sold to businesses, so the consumer right of withdrawal does not apply.

The refunds described above are a commercial promise we make, not a statutory right.

Write to support@minatacommerce.com for a refund request.